Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at www.tengaionline.com. If you have any questions, please contact our customer service team on sales@tengaionline.com.

Shipping Options & Delivery

Costs We offer different shipping options for different locations – you will be asked to select a an appropriate location at checkout.

Order Processing Time

Our designated delivery days are Mondays, Wednesdays and fridays. Your order should be submitted and paid for by 5pm GMT of the day before delivery.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.